Sberbank has taken first place in the categories Best Retail Bank, Best Social Project, and Best Social Project as Voted by Readers of The Retail Finance at the 12th annual Retail Finance Awards, which covered 2018. The Retail Finance magazine has recognised Sberbank as the country’s top retail bank for five years in a row.
In 2018, Sberbank added to its line of products and services available via mobile applications and web browsers. It only takes 2-3 minutes to take out a consumer loan via the web and Android-based version of Sberbank Online. Starting February 2019 this will also be available on iOS. Sberbank Online can also be used to receive an instant issue virtual card, which can clients can use to shop online and in ordinary stores via their smartphones. Also in 2018, the Dialogues function was added to the application – clients can use it to chat and transfer money to each other. Other new services include provision of balance statements for receiving visas, transaction histories and information about credit card payments.
The Sberbank Online mobile application has more than 42 mln active users. It was one of the top five applications in the Russian version of the AppStore in 2018.
As well as enhancing its own products and services, Sberbank plays an active role in developing the digital and financial solutions offered by its partners. In 2018, Sberbank made public transport more convenient by participating in joint projects to deploy contactless bank card payment of trips in 69 cities across Russia.