Aeroflot Russian Airlines has received Level 4 status under the New Distribution Capability (NDC) program developed by IATA, the global airline association. The program offers Aeroflot new air service distribution opportunities.
Level 4 status allows the airline to significantly increase the quality of customer service, as it provides a direct sales channel involving agencies as well as additional services. The NDC also allows clients to easily exchange and return tickets and receive information about booking changes, as well as speeding up synchronization of information between agency and airline sales channel and helping to optimize distribution costs.
In 2018, Aeroflot received Level 3 status along with a number of other leading airlines which boosted tickets sales.